T&C's
Green Moa Terms & Conditions
Effective Date: 23 July 2026
1. Introduction
Green Moa Limited ('Green Moa', 'we', 'our' or 'us') is a locally owned, family-run lawn and garden maintenance business. These Terms & Conditions apply to all services supplied by Green Moa. By accepting a quote, booking a service or continuing to use our services, you agree to these Terms & Conditions.
2. Quotes and Pricing
2.1 Quotes are valid for 7 days unless stated otherwise.
2.2 Quotes are based on the condition of the property at the time they are prepared.
2.3 If the property's size, condition or maintenance requirements change, we may revise our pricing before continuing services.
2.4 We may review our prices from time to time and will provide reasonable notice of any change.
2.5 Website pricing is indicative only and may vary depending on property size, terrain, access, frequency of service and maintenance requirements.
3. Maintenance Plans
3.1 Green Moa Maintenance Plans provide ongoing lawn and garden maintenance for a fixed weekly payment.
How our Maintenance Plans work:
Rather than charging separately for each visit, the expected annual cost of maintaining your property is averaged across the year and divided into equal weekly payments. This provides predictable budgeting while ensuring your property receives the level of maintenance it requires throughout the seasons. Your weekly payment is not a charge for each individual visit.
3.2 Maintenance Plans are based on a minimum of 20 and a maximum of 26 scheduled visits during each 12‑month period, depending on seasonal growth and your property's maintenance requirements.
4. Payment
4.1 One-off service invoices are payable within 7 days unless otherwise agreed.
4.2 Maintenance Plan customers are required to pay by weekly automatic payment unless another payment arrangement has been agreed with Green Moa.
4.3 Your weekly Maintenance Plan payments are invoiced after your first scheduled service. The first payment is due on the date of your first visit, with payments continuing weekly thereafter until your Maintenance Plan ends in accordance with these Terms & Conditions.
4.4 Overdue accounts may result in services being suspended until the account is brought up to date.
4.5 Green Moa reserves the right to recover reasonable costs incurred in collecting overdue accounts where permitted by law.
5. Property Access
5.1 Customers must provide safe and reasonable access to the property.
5.2 Lawns should be reasonably clear of toys, vehicles, pet waste and other obstacles.
5.3 Where access is unavailable or unsafe, Green Moa may postpone the service.
5.4 Additional work caused by obstacles or excessive growth may incur additional charges, which will be discussed with you before proceeding where practical.
6. Changes and Postponements
6.1 Customers may request changes to service frequency or scope at any time.
6.2 Maintenance Plan customers may request to postpone a scheduled visit.
6.3 A postponed visit may still count towards the annual visit allocation because maintenance requirements continue to accumulate during the postponement.
7. Cancellation
7.1 You may cancel your Maintenance Plan at any time by providing at least 14 days' written notice by email.
7.2 Cancellation takes effect when Green Moa receives your written notice.
7.3 Upon cancellation, Green Moa will issue a final invoice. The final invoice will include any weekly payments falling due during the required 14-day notice period together with any other outstanding amounts owing on your account.
7.4 Once the final invoice has been paid, your Maintenance Plan will end and no further charges will apply.
7.5 If you cancel within 14 days of your initial service, Green Moa may instead charge the standard price for that initial service together with any payments due during the notice period.
8. One-off Service Cancellations
8.1 We ask for at least 48 hours' notice to cancel or reschedule a one-off booking.
8.2 Late cancellations may incur a reasonable cancellation charge where we cannot fill the booking.
9. Delays
9.1 Weather, equipment failure, staff illness and other events outside our reasonable control may require services to be rescheduled.
9.2 We will complete postponed services as soon as reasonably practicable.
10. Damage
10.1 Green Moa maintains appropriate public liability insurance.
10.2 Any alleged damage should be reported within 24 hours, with supporting details provided within 7 days where possible.
10.3 Where Green Moa is responsible, we will repair, replace or otherwise remedy the damage within a reasonable timeframe.
11. Service Guarantee
11.1 If you are dissatisfied with our workmanship, please contact us within 24 hours.
11.2 We will return within a reasonable time to rectify any genuine workmanship issues.
11.3 Where we are willing and able to rectify our work, refunds will generally not be provided.
12. Minimum Visit Guarantee
12.1 Green Moa guarantees Maintenance Plan customers a minimum of 20 scheduled visits and no more than 26 scheduled visits during each 12-month Maintenance Plan, subject to these Terms.
12.2 If your Maintenance Plan ends before 12 months of service has been completed, the minimum visit guarantee will be calculated on a proportional basis for the period your Maintenance Plan was active.
12.3 Customer-requested postponements may count towards this guarantee as outlined in clause 6.
13. Suspension or Termination by Green Moa
Green Moa may suspend or terminate services where invoices remain unpaid, safe access cannot be obtained, abusive or threatening behaviour occurs, or continuing to provide the service is no longer reasonably practical.
14. Consumer Law
Nothing in these Terms & Conditions limits any rights you may have under the Consumer Guarantees Act 1993 or any other legislation that cannot legally be excluded.
15. Privacy
Personal information is collected only for providing services, communicating with customers and administering accounts, and will be handled in accordance with the Privacy Act 2020.
16. General
16.1 If any provision of these Terms & Conditions is found to be unenforceable, the remaining provisions continue in full force.
16.2 These Terms & Conditions are governed by the laws of New Zealand.